Great store
A great place with knowledgeable people. Everyday items to the hard to find!
Friendly staff. Good selection of plants. Quick with keys.
I went in to get paint. First the guy, I can't remember his name but he's older with all white hair, was talking to a customer, that's fine. But they weren't talking about anything that had to do with what he was buying. But I waited 10 minutes, he still wasn't done talking or even acknowledged my existence. I then went to the cashier who was nice, perfect customer service, I asked if she could call someone to come help me get paint. She did, and it was this same guy. I specifically asked for the cheapest paint gallon they had. The guy continued to talk through the ear piece to someone, which is fine, while he was getting the paint ready to mix. After it was done and I went to check out, the paint rang up $35.99, that didn't sound right to me since I asked for the cheapest they had. I told the cashier that this wasn't right I asked gir the cheapest. So she called the same guy over and asked ya know what happened, did he hear me and what not. He said that I asked for the "cheapest mid-grade paint." I am not a painter, i don't know what "mid-grade paint" is. I said, no sir I asked for the cheapest gallon you had, I wasn't worried if it had a primer in it, I didn't care if it was interior or exterior or ceiling paint. I just wanted the cheapest. So he took the paint and the paper that had the color on it back over to the paint section, came back a few minutes later, and with a really bad attitude said "it's the same price as our cheapest paint". He threw the paint card at the cashier's register and said give them $5.00 off. He walked away. I just told the cashier that I couldn't afford the paint and bought the rest of my items. The cashier kept apologizing to me about the way that man acted towards me. I also told her that he was talking to someone else when I asked for help with the paint. She began to tell me that he does that all the time, he's always "snobby", and she apologize once again. This is the first problem I have had, and my dad has been coming here for a few years now to get things that he needs and he's never had a problem. The other employees that I've interacted with have always been so nice and helpful. So this was something I really wasn't expecting.
My dad passed in may 2014 at 92.He had been coming to this store for years and they treated him so great.Thanks to all the staff an management ACE hardware should be very proud of the people that work here
Hagan Ace Of Palatka Llc is a US Hardware Store based in East Palatka, Florida. Hagan Ace Of Palatka Llc is located at 141 US-17, East Palatka, FL 32131, USA.
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